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We know exactly how it is, we're the same...you see something cool, and you want it NOW.
So, we'll try hard to get your order produced and out the door as soon as possible. Often, it's same day, sometimes it takes a couple of days or so due to the order volume. Some items, particularly the limited edition Fine Art takes a little longer and we will contact you after ordering to let you know the timeline. We partner with the official studios in USA and often collate orders to ship to us, so some items if not published in the UK, can take 1-3 weeks to arrive. We will despatch straight away on receipt. The shipping charge reflects the service we choose once the item is ready for despatch.
We like to use Royal Mail (we prefer the tracked service), or often UPS, with usually the delivery times we suggest. But, we are still living in crazier times with delays, strikes and shortages.
We accept returns within 30 days of purchase for exchange or refund however we need to be notified of defects, damages or errors within 24 hours of receipt. All items must be returned in their original packaging, and unused.
Simply email us at firstname.lastname@example.org and we will be happy to help. Our team responds to all enquiries within 24 hours (Mon-Fri only).
You must cover the postage costs for all returns unless the item is faulty or incorrect.
Hot Merch Returns, 52 High Street, Pinner, HA5 5PW, United Kingdom
Please include your name and order number in your return.