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At Hot Merch, every order is packed with care and sent with pride. Whether it’s a custom hoodie, signed artwork, or a bespoke piece from our limited drops, we make sure it arrives safe, tracked, and on point.
We aim to dispatch all orders within 48 hours of purchase.
Because many of our items are made-to-order or personalised, production times can vary slightly – but we’ll always keep you in the loop.
Artwork may be special edition, signed, or produced directly from the studio. These pieces may take up to 3 weeksto arrive before being shipped out to you. If that’s the case, we’ll flag it clearly on the product page or follow up directly.
We ship worldwide.
International shipping times will depend on your destination, but all orders are sent tracked for your peace of mind.
We ship using Royal Mail, DPD, or UPS – depending on the item and location.
Most UK parcels are sent via Tracked 24, even if you selected standard shipping. Because we’re nice like that.
If you’re ordering from outside the UK, customs fees, import duties or taxes may apply depending on your country’s regulations. These are the responsibility of the recipient.
All orders come with tracking info so you can follow your merch every step of the way.
You’ll receive an email with your tracking number as soon as your item is shipped.
If your parcel hasn’t arrived, or you suspect it’s lost or delayed, just get in touch and we’ll help sort it. Fast.
